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Contact FAQ.
Do you do live chat?
Not the on-site chat-bubble kind. We tried it for a year and the quality dropped. Email and Slack get faster, deeper answers because the engineer can read your message fully and dig into your account before replying. Median response is under 2 hours during business days — usually faster than a chat bot getting unstuck.
Can we get on a call?
Yes — for sales conversations, partnership talks, or active P1 incidents. Mention it in your message and we’ll send a Calendly link. We don’t do calls for tier-1 support because they’re slower (and not as well-documented for the next person who hits the same thing).
What languages do you support?
English natively, with team members fluent in Urdu, German, and French. We use machine translation for other languages — accurate enough for ~95% of tickets, but if it matters, write in English.
Will I always get the same engineer?
For P2 incidents, yes — first responder owns it through resolution. For P3, whoever has bandwidth picks it up. Plus and Lifetime customers can request a named contact for ongoing work.
How do I cancel?
Self-serve in your customer portal — no “speak to retention” loop. If something’s not working, we’d rather hear about it than lose you, but the cancel button always works without us in the way.
Do you sell my email?
No. Never have, never will. We don’t run third-party tracking pixels in transactional email either. Marketing email is opt-in only — about 2 sends per quarter.